Shipping Policy

Effective date: October 2025

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Thank you for shopping with SurroundSonic. Below is important information regarding our shipping process.

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Shipping Method & Fees

We offer a flat-rate shipping fee of $6.95 on orders of up to 2 sonic toothbrushes. Orders for 3 or more of our toothbrushes will be charged at prevailing carrier rates based on shipping container weight and size. 

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Estimated Delivery Time

Orders typically arrive within 3 to 9 business days after they are processed and shipped. Shipping times may vary depending on your location and external carrier delays.

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Processing Time

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking number once your order has shipped.

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Shipping Carriers

We partner with trusted carriers (such as USPS, UPS, or FedEx) to ensure reliable delivery of your products.

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Shipping Areas

Currently, we ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.

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Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email (or you may request one via the email address below) so you can follow its progress online.

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Delays

While we strive to meet our delivery estimates, occasional delays may occur due to high demand, weather conditions, or carrier issues. If your order is significantly delayed, please contact us at drkotary@surroundsonic.com

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Contact & Support

If you have questions about shipping, please reach out to:

SurroundSonic Customer Support
Email: drkotary@surroundsonic.com
 

Address:
SurroundSonic Shipping Department
1247 Hartford Street
Indianapolis, IN 46203